Over the years, I’ve had a lot of people ask me what my best episode is, or which ones they should go back and listen to, and I never have a great answer for them — but I recently re-read the book Friend of a Friend by David Burkus, and I was reminded of the incredible value of understanding human networks.
So, today, we’re going to re-listen to my episode with David Burkus because I think we can all use a little reminder about this incredible resource that’s always available to us — and how we can best take advantage of it to serve our customers.
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